— What are your shipping costs and do you ship to my country?
When proceeding to the checkout, your smart little shopping cart will calculate the shipping costs for you. I ship with both PostNL and DHL: depending on the weight and size of your order you’ll be able to select your parcel to be either delivered through your letterbox or by parcel post. All shipping costs include either 9% BTW (for books) or 21% BTW (for ceramics and prints).
And yes: I’d be happy to ship to your country! As shipping costs tend to vary quite a bit between different countries, shipping abroad by parcel post will cost between €15,- and €20,- depending on your location. However, if shipping costs to your location turn out to be a bit less to what was calculated, I’ll always make sure to refund you the difference.
— What payment options do you have available?
All payments of the store run through Mollie, a Dutch payment service provider. At this moment, you’ll be able to pay with either iDeal, Bancontact or Creditcard.
— When will my parcel be shipped?
I’ll make sure to send out your parcel as soon as I possibly can. As Miezepluis isn’t my main job, it sometimes happens that an order will come in when I’m not in the atelier. I’ll however make sure to ship out your items within 5 working days. If an item is in backorder, this might take a little while longer. I’ll make sure to keep you up to date on the planned shipping date. Although things might take a little longer, I can assure you your order is handled with great care and love.
— Is it possible to return my order?
If you aren’t pleased with your order, please don’t feel ashamed to get in touch with me through email. Items should be returned within 14 days from delivery to be eligible for a refund. Personalized ceramics and prints unfortunately aren’t eligible for returns and refunds.
Before shipping your order, I make sure the items I send you are in perfect condition and very carefully wrapped and packaged. After the parcel has left my little atelier, I unfortunately am no longer able to guarantee a safe delivery. However: if your items get damaged in transit, please let me know. I’m here to help you out and find a suitable solution to the problem.
— When will new ceramic pieces be added to the shop?
Miezepluis is a small batch pottery atelier, creating handmade ceramic pieces. As Miezepluis isn’t my main job, new pieces are added to the shop on an infrequent basis. However, I always make sure to post a notification on my Instagram account well in advance. If you’d like to keep updated on new additions to the shop, you’re welcome to give me a follow!
— Is it possible to place a custom order?
If you’ve spotted a certain ceramic piece that’s no longer available, please let me know. I’m happy to see what I can do for you: depending on the kind of piece(s) you’re looking for, I might be able to create a custom order. Please note that it might take a little while longer for custom orders to be completed.
— Where can I find your terms and conditions?
You’ll be able to find my terms and conditions here. As Miezepluis is based in The Netherlands, they’re written in Dutch and compliant with the Dutch law.